Shipping policy
ZLUXCI SHIPPING POLICY
Thank you for shopping with ZLUXCI. We carefully prepare each order to ensure your purchase arrives safely and beautifully.
ORDER PROCESSING
Please allow 1–3 business days for orders to be processed before shipment. Processing time is separate from shipping transit time.
Orders are not processed or shipped on weekends or major U.S. holidays.
U.S. SHIPPING
Standard Shipping: $8.00
Estimated transit time: 3–5 business days
Orders of $70 or more qualify for FREE Standard Shipping within the United States.
Express Shipping: $15.00
Estimated transit time: 1–2 business days
Shipping times are estimates and begin after your order has been processed and transferred to the carrier.
INTERNATIONAL SHIPPING
ZLUXCI offers international shipping to eligible destinations.
International shipping rates and estimated delivery times will be displayed at checkout based on the customer’s destination and available shipping options.
International delivery times may vary depending on the destination, carrier, customs processing, and other circumstances outside our control.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge paid to ZLUXCI.
ORDER TRACKING
Once your order ships, tracking information will be provided using the contact information supplied during checkout. Please allow time for the carrier to update tracking information.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.
If you notice an error, contact Zluxci@yahoo.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
DELAYS
Delivery dates are estimates. Carrier delays, customs processing, weather, holidays, and other circumstances outside ZLUXCI’s control may affect delivery.
LOST, STOLEN OR DAMAGED PACKAGES
If your package arrives damaged or appears to be lost in transit, please contact Zluxci@yahoo.com with your order number and relevant details so we can assist you.
ZLUXCI is not responsible for packages confirmed by the carrier as delivered to the address provided at checkout. However, we will assist customers with available carrier information when possible.
QUESTIONS
For questions about shipping or an existing order, contact us at: